Domestic shipments: flat rate shipping of $15, plus $5 per additional item to all United States destinations including Alaska and Hawaii. Processing time is typically 10-14 business days, plus the standard shipping time. USPS First Class and Priority, Parcel Select Ground, UPS SurePost or Ground services are used and selected based on shipment label cost and elapsed processing time, as well as other factors. Tracking information is provided via automated email service to the email used to make the order.
Business days are defined as follows: Monday through Friday are business days, Saturday and Sunday are not business days. We observe many holidays and when these holidays fall on a business day that day is not counted as a business day for the purpose of adding up processing time for your order. Holidays include New Years, Presidents Day, Martin Luther King Day, Valentine’s Day, St Patricks Day, Indigenous Peoples Day, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving, Black Friday, Christmas. When Christmas and New Year’s fall on a weekend, a flex day is reserved as holiday the following Monday or preceding Friday. If you are ever at your 14th business day of processing, please don’t hesitate to reach out for an update. We are owner operated and it is not feasible to communicate directly for every single order, though we try to do that.
International shipments: Snarlsbox ships to European and North American Destinations as well as Australia. Shipping rate is flat rate $45 plus $15 per additional item. For orders under 4lb, customs and duties are prepaid. Snarlsbox cannot pay customs fees or duties incurred at the destination country. Tracking information is provided by automated email service to the email used to make the order. If you are an international order you can get $27 shipping by spending under $75 and using the code INTLSP. Please do not use this code on heavier Extras. Email us if you need help! <3
Expedited services: Rush My Box processing is available to bring your order to the front of the queue. Rush My Box does NOT grant the buyer an expedited shipping service, only faster processing time of 1-2 business days. When selecting Rush My Box processing, keep in mind that orders must be filled with available products in order to process faster. Rush My Box is $10 for orders under $150, $20 for orders over $150, and $30 for orders over 500. For expedited SHIPPING services, please contact us at email@example.com to get an accurate calculation of the cost. If you have already ordered and need to upgrade to expedite, please place an order for the appropriate value in tips to pay for the expedited shipping service and add your order number into your order notes. Note: really complex orders such as calendar boxes that take hours to make cannot be completed on an expedited schedule, so Rush My Box is not recommended for purchase with calendars.
Shipping services used: Snarlsbox uses multiple shipping providers, including stamps.com and Pirateship. If you are not receiving emails from Snarlsbox about your order, please check your spam folder. Add firstname.lastname@example.org to your safe senders list.
Giveaway shipping: Orders take precedence over giveaways, including those donated. Giveaways are processed when orders are on time. As a result, it may take from 1 week up to 4 weeks to ship giveaways. Because an item you win is unexpected, we do not have a policy of promising these gifts for certain times and dates. Tracking information is provided via automated email service if an email for the recipient is available. Tracking is never provided if the recipient’s email is not known.
Returns and replacements: see our FAQ page for more information. If you aren’t happy with your box, please send us a message at email@example.com and we will help any way we can.